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I Get This Call Every Day
A personal tale of unwinnable realities. A conversation-based game encapsulating life in a call center.
Overview
I Get This Call Every Day is a dialogue-based game created by David S Gallant (Person), based off of his former day job at a call center. The player is the agent, who receives a call from a customer looking to change the address on their account. The caller, identified as "Billy J Swarth," isn't prepared with enough information and cannot get through the bureaucratic confidentiality process. The game is a Kobayashi Maru - an un-winnable scenario. The player's choices result in either aggravating the caller (which escalates it to a manager), being too lenient and breaking confidentiality, or getting to the end of the call unable to really do anything for the caller. It is a lightly filtered version of a type of call the game's creator claims to have received on a daily basis while working in a call center.
Controversy
On January 29th, the game and its creator were featured on the front page of the Toronto Star, a major Canadian news publication. The article described the game as an "online rant against taxpayers" and brought the game to the attention of David's employers, the [http:/www.cra-arc.gc.ca Canada Revenue Agency]. David confirmed over Twitter that by the end of day on January 29th, his employment with the Canada Revenue Agency had been terminated.
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