They sent support ticket replies to the wrong people, accidentally giving out players' real names, addresses, and the last four digits of their credit cards. And the only reason they even got those support tickets was because of their false advertising with the canvas bag. If I had bought that game I would ask for them to delete my account and any of my personal information they have saved anywhere and a full refund for the game since I'm sure you can't play it without a Bethesda account of some sort and I don't think that's the slightest bit unreasonable.
Bethesda has screwed this up on every level and I don't fault anyone for wanting their money back to distance themselves from that garbage fire.
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