I agree, @guanophobic; I'm not talking to any decision makers here, I'm talking to some low-level HR employee who knows I'm pissed and desperately wants to avoid any further complications. That, however, might not be possible.
I sent my info to Square Enix to receive the refund after contacting Google to get the order number for my purchase which I know occurred back in either April or May, I don't have that info in front of me right now. Thinking that the refund was taken care of and I'd have to now bend over backwards to get the refund itself, I was shocked when told that, because I made my purchase so long ago, the development team had been unable to process the refund. I've been asked to remain patient in regards to the matter, but I said in my last e-mail that, no, I'm done being patient; I noticed the game was broken a month ago, the earliest comment I could find about the game being broken was in July, Square Enix has had enough time to fix the game or refund my purchase.
I really would settle for codes to download the Final Fantasy games on Android. I'm not sure how that would work monetarily for Square Enix, but I thought it would be easier for them to send those to me than to refund my money. At this point, I just want the situation resolved so I can stop contacting this filthy company. The Kingdom Hearts games from the PS2 were amazing, and Final Fantasy 8 made me fall in love with RPG's, but the company has completely ruined my image of them and I feel like I'm no longer dealing with my favorite company, but rather a bunch of disgusting, money-grubbing, heartless bastard thieves.
This is the emotional email I sent to Square Enix when told my refund couldn't be processed yet:
I want a time frame for when I'm going to see one of three things: a refund, at least ten dollars in Google Play credit, or a working copy of Chrono Trigger.
Also, by offering me a refund, is Square Enix admitting that Chrono Trigger is broken and won't be fixed? Or is the company just trying to get me to shut up? If the game is broken and you aren't going to fix it, you should stop selling it in Google Play.
I've got a blog up on Giant Bomb about this issue and I'd love to let everyone following it know the status of the game.
As a side note, as a longtime Square Enix fan and Final Fantasy/Kingdom Hearts fan, I was stoked when Kingdom Hearts 3 was finally announced. But the company's absolutely awful handling of my complaint, the complete lack of communication with its fan base over this issue, the unethical decision to continue to sell the broken game on Google Play, and general disregard for the company's public image and legacy has me so absolutely disgusted with Square Enix that the thought of paying you my hard-earned money for a game I've eagerly anticipated for close to a decade disgusts me. Hats off to the low level employee in Square Enix's public relations department reading my emails who has remained totally professional (albeit too generic for my tastes) with me and hasn't completely destroyed the last of my goodwill that I have for Square Enix, but shame on the executives making decisions at the company.
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