I meant specifically in the case of Wu, sorry if that seemed broader than it should have been.
You're right that those people have been (and will continue to be) critical of the site. I invite that, as we can always do better. I don't have a problem with that. I wish everyone loved the site or saw things from our perspective, but you know what? That's not how it works, and people are going to disagree with your approach, people are going to offer differing perspectives, and it's important to listen to them. You might learn something. Disagreement will probably still be there, but that doesn't mean there isn't something to be offered in deep criticism.
I agree with listening to your critics, especially when twitter seems like such an echo chamber. My question to you would be, what does "we can always do better" mean? Is "better" capitulation to your critics, or your own goals? Are they the same? I'm not sure I'd be happy with a situation where you agree with those critics mentioned such as Allen, that GB is terrible, that the people who visit GB are terrible. Writing this did more harm in their eyes and you didn't appease them at all.
I don't think it's any more complicated than the idea that humans are always capable of improvement, and part of that improvement comes from listening to other people and having a dialogue.
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