An issue with EA and the future of downloadable content

This is a little re-worded from a message I sent to one of the staff, but figured I'd get the GB risk players opinions: 
 
 I recently started having an issue with games freezing and leaderboards and stats not updating for online games in the 10$ downloadable game Risk Factions. I'm sure you are not into luck based board games for download, but I was wondering what you thought about the EA response. There is a open thread here about it, and it looks like EA has totally tried sweeping this issue affecting a seemingly large chunk of the user base under the rug. It makes me wonder if this is a price tag vs level of support thing for EA, what does that mean for the downloadable game?