To go back to the original posters' frustration and the topic title: Why o why doesn't anybody from the staff just give an answer, even if it is one we don't like? What do they do: nothing! Like this complaint doesn't exist. Like this feature you pay for so they can be staffed doesn't exist. That is what is bothering him and me and a lot of other people. We are the customer, they are paid by us, so we have the right for at least a form of reply. And if GB doesn't have any form of web master, at least let anybody give this answer or at least point to a document stating this ( like: "Don't expect us to reply to forum questions, at least the one's that are not funny to reply to")
Yes, this site is largely community driven and yes thank you very much community for thinking along but the community doesn't run this site. If they did, the problems would be gone already by now. This select group of people are accountable for the performance degrades and video problems, so you might expect that they at least answer politely. Even if the answer is "we don't fix this, wait for the next version".
I pay for a fully functional site and not for something that is broken. And when it is broken, I like to know when it is fixed. This is in my opinion a huge #FAIL for GB. Seriously thinking not to extend my membership because of this.
Part of me already knows nobody from GB will respond to this, or say something about the recent problems. So writing this will be for deaf ears, but one can never give up hope ;-)
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