"Toulouse: It does have to happen on the background because we can’t, again, as I mentioned, the attackers call us all the time. We also don’t want to get into a situation where if I don’t like you, I just call up and say I’m you and get your account locked. “Hey, I’m Patrick and my account’s been stolen, I need you to lock it--quick, quick!” We have to do a whole set of who is really who in this case, and this involves taking a step back and looking at a lot of data to understand not just what we’re being told, but what really happened."
This answer really grinds my gears. I was able to lock my account but when they called me to un-suspend it, the name I gave was apparently not the name the account was created under (which is bs) and I'm still stuck with sinking money into a new account.
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