I think it's really weak. It reads to me that they realised their depiction of that area of the world would be met with a lot of flak so they're trying to weasel out of actually having an opinion in any way possible, and instead trying to make everyone happy while only making the usual angry exclusive folks happy.
So at what point is trying to make everyone happy a bad thing?
Are you reading what I said or just trying to be contrarian? I answered your question in my own post.
It's a bad thing when "everyone" realistically just means "the loudest and more ignorant group," which is generally what these choices boil down to. The customisable character is a result of the potential lost sales that come from setting a game in deeply religious America with western religion as a driving factor in the story. You can already see the backlash the setting is getting from people who feel offended that you'll be shooting religious white people, and it would only make it worse if your protagonist was either a) anything but white, making the aforementioned people a million percent more furious or b) white, continuing the trend of making exclusive protagonists and throwing away any chance at making a narrative with any sort of direction, gravitas, or commentary. Making a customizable protagonist makes it pretty likely that the player character will not have any significant bearing on the plot beyond nodding their head and shooting who they're told to shoot. There won't be any commentary on race and politics, no socioeconomic views, no examination of how class or gender or colour or (potential lack of) belief affects life in modern America. Your character will exist as a mirror for their new unpredictably violent antagonist to bounce off of, rather than a potential foil to expand and explore ideas with.
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