My advice: Get the hell away from Virgin Media!
With not knowing your specific location, it's hard to be certain, but for me, I had nothing but problems the whole time I was with them. For a good while, I was living in a busy area of Leeds city centre, in which the local Virgin Media stores had sandwich boards for SUPER FAST BROADBAND, UP TO 50MB outside their doors.... What a load of toss!
99% of the time, I couldn't maintain a stable connection, I'd lag like a mo-fo, I couldn't stream anything without hitches every few seconds, downloading a 600mb XBLA demo could take hours upon hours... The list just goes on. My download speeds would usually reach 0.5mb at its absolute very best at around 4am. The rest of the time it pretty much felt like dial-up. It got to a point where our local party leader was writing to Virgin to try and get some form of action, the issues were THAT widespread!
I contacted them countless times, and they did nothing but blame my setup with nothing concrete to substantiate their claims. They'd blame lack of router port forwarding, faulty wiring, you name it... Eventually I got released from the contract early when I kicked up a massive shit-storm and went to another provider (in my case O2). It's been buttery smooth for me ever since.
Going back a bit further, when World of Warcraft was actually fun (loooong ago), there'd be endless forum threads commenting on poor latency and connection issues with Virgin. Some would moan about Sky as well, but for the most part, complaints were Virgin-centric.
I can't necessarily guarantee that the issues I've had with them (all within the past year), are in any way related to the issues you're having, and I can't confirm anything relating to DoA specifically, as I don't own the game, but I've known so many people that have had issues with them, that I refuse to believe it's just a coincidence...
I hope that that is in some small way helpful to you. You're definitely not alone with your issues... :)
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