Well I can only speak to the campaign stuff, as that is what I mainly play and am interested in.
For me CoH2 fails at several things, lets start with the minor stuff. Cutscenes and voice acting, the English voice actors are mediocre at best and their constant attempts at a fake Russian accent like it's a 90s Hollywood movie are painful in this day and age, especially in videogames that have the luxury of not needing to put an expensive face to a voice and can hire whoever. The Russian localization is if you can believe it even worse, the characters tone is all over the place, it's like all of the stuff was recorded at completely different sessions that nobody bothered to check over, it's a bizzaro world of intonations conflicting with the text and situations.
The more important bit is that for me the game failed in how it depicts the conflict (no not morally) tactically. Sorry for the meme, but they tried to have their cake and eat it too. The small squad tactical focus simply does not work with what events they try to depict and how they try to put the player into them. They go for massive battle scenarios of the war yet all you see on the screen at any one time are just a few squads and vehicles. The sense of scale is instantly shot to shit and all believability goes out the window. Small scale squad focused tactics worked in CoH1 because you were literally small squads behind enemy lines, or street fighting etc. Americans were a minor force and it worked. Secondly because the CoH games focus on small squads the mechanics they implement for Russians to try to make them seem like a massive expendable force all flail limply in the wind, preserving your squads, being conservative, all that feels like a waste of time, when a single shell or flamethrower can wipe off your dudes before you have a chance to even look in their direction. Any defensive position can be erased in a blink of an eye from outside retaliation range. Add to that a bunch of micromanagement mechanics like picking up weapons and freezing/fires, the whole whole thing feels like a hassle and a chore, that is easier to ctrl+A. The gameplay never seems properly epic in scale nor satisfying in that small tactics way these games have delivered before.
At release it was a graphics hog, yet the visuals of the game are nothing to talk about, relying rather on meaningless visual effects to blur the battlefield rather then bring it to life. It's a sad sad day when I looked at a it and preferred the Tiger tank in CoH1.
The action itself just felt more snappy, responsive and intuitive in the original CoH games.
I don't hate it, but it just didn't grab me on any level. I've spent more time and had more fun with the freebie or sale of CoH1 stuff they did to promote the release. Even as someone who has played CoH only just then for the first time.
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