OK, some of you may have noticed that videos are cutting off mid-stream. It's been an ongoing problem on Giant Bomb for awhile and now that we've got it set to automatically move you on to another video, those of you who are experiencing this problem seem to be noticing it more frequently.
Andy says it has something to do with an ongoing Amazon issue, which is causing some people to pull videos from servers that aren't anywhere near them. These high-ping video viewing experiences are more likely to die out mid-stream, but it's not something we can actually address without knowing a lot more about the problem. We're trying to work with Amazon to get it all sorted out. And that's where you come in.
As with most hard to replicate issues, some information from those of you who are experiencing THIS SPECIFIC ISSUE would be a great help for all involved. If you're having trouble getting videos to keep playing on Giant Bomb, we could really use this information from you:
* Where do you live?
From the computer/network connection having issues:
* A screenshot of the full page: http://www.cloudelay.com/cdn-cloudfront.htm
* Provide the output of the two commands below.
# On Windows, open a Command Prompt and run
C:\> nslookup –type=txt identity.cloudfront.net
C:\> nslookup –type=txt resolver-identity.cloudfront.net
# On MacOS open the Terminal application. On Linux, you should know how to open a Terminal :)
$> dig +short -t txt identity.cloudfront.net
$> dig +short -t txt resolver-identity.cloudfront.net
* Provide a traceroute to your primary DNS server
# On Windows, open a Command Prompt and run
C:\> ipconfig /all # find the line that says "DNS Server". It should be an IP Address
C:\> tracert YOUR_DNS_SERVER_IP_ADDRESS # (the address from the step above)
# On MacOS open the Terminal application
$> cat /etc/resolv.conf # at the bottom, you should see a line like "nameserver xx.xx.xx.xx" -- the xx.xx.xx.xx is the address
$> traceroute xx.xx.xx.xx
* If on Mac/Linux, the result of this command:
$> curl -i http://media.giantbomb.com/video/tr_icoandshadowofthecolossusthecollectiongraphicscomparison_062211_1500.mp4 | egrep -a "^[xX]-"
So if you've been having trouble getting videos to play all the way through, please take that information and post it as a comment to this article or, if you'd rather, you can PM it directly to Andy. Together we can identify and stamp out this disgusting issue!