Hey all, I know we've had some tweets and other messages about our shirt issues but I overlooked making some kind of single point of reference for the recent shirt issues that we've been having - that's my bad. If you're not aware, a number of shirts from our recent launch were shipped after being printed incorrectly. They look terrible!
We are working to figure out how widespread the issue is. Our store people use multiple printers around the country to print, so I'm hoping that this was an incident at just one of them and not at all of them. The affected shirts are mainly the Temple and Tarot shirts, but I've also seen some issues with Cat/Yarn being printed off-center and the Bomby shirt also looking far more plastic-y than we anticipated. Obviously these look nothing like the samples we approved and used for our pictures in the store.
If you are affected by this, please email me at support@giantbomb.com at your leisure. Social Imprints is working to either ship out replacement shirts (once we’re sure the problem has been corrected) or issue a full refund if you’d prefer one. There will of course be no further charges or shipping charges for these replacements. SI has taken down the shirts that we think are affected from the store, but I’d hold off on placing an order for these new shirts until next week regardless. If we can narrow down the group of people affected we’ll try to reach out to them via email just so we don’t miss anyone, but if you’re reading this I’d still recommend emailing me at support to speed up the process of replacing your shirts.
We’re still working out a process to get international shipping opened up for these shirts, but obviously we’re trying to get the shirts actually printing correctly before we do that. Hopefully I’ll have more information on that soon.
If you have any questions let me know!
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